Cancellation Policy

Cancellation before shipment (Only valid on orders’ place & delivery in India):

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on Info@urbanstoreindia.com or call us on +91 70163 55280. (mention time to call)
In such cases, the order will be cancelled, and the money will be refunded to you within 7-8 business days after the cancellation request is duly processed by us.

➤If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on Info@urbanstoreindia.com or call us on +91 70163 55280. (mention time to call)

➤ In such cases, the order will be cancelled, and the money will be refunded to you within 7-8 business days after the cancellation request is duly processed by us.

Cancellation post shipment :

Due to the national lockdown, we are not accepting post-dispatch cancellations on orders.

How will I get refunded for the cancelled orders and how long will this process take?

➤In case of cancellation before shipment, we process the refund within 7-8 business hours after receiving the cancellation request.

➤In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

➤For payments done through credit/debit cards or net banking,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

➤For cash on delivery transactions,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the

Replacements Policy

How do I Replacement an item purchased on Urbanstoreindia ?

Urbanstore offers its customers an ’Easy return policy’, wherein you can raise a replacement request of a product within 1 days of its delivery.

➤Step 1: Contact our Customer Support team via email Info@urbanstoreindia.com within 1 business days of receiving the order.

➤Step 2: Provide us with your order ID details and your request to replace your order. Kindly email an opening video of the product (compulsory for replacement )

➤Step 3: We will pick up the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Which are the items that cannot be Repalcement?

Replacement will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse

• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged

• Serial Number is tampered with.

• Product is used or altered

• If request is initiated after 1 business days of order delivery

• Free product provided by brand

• If u didn’t make opening video of shipments.

Categories not eligible for Return:

I have received a damaged or defective item/wrong product in my order, how should I proceed?

• Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

• If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your replace within 1 days of receiving the order:

• Step 1: Contact our Customer Support team via email Info@urbanstoreindia.com within 1business days of receiving the order.

• Step 2: Provide us with your order ID details and your request to replace the defective/wrong items in your order. Kindly share an opening video of the product and the invoice for our reference.

• Step 3: We will pick up the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.