Questions & Answers

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50 East 52nd Street
Brooklyn, NY 10022
United States


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Shopping Information

Delivery charges for orders from the Online Shop?

For orders placed on our online shop, we charge a delivery fee of 100 INR for cash on delivery (COD) orders, and there is no delivery fee for prepaid orders.

Please note that this is our current policy and it could be subject to change. It's best to check our website or contact customer service for the most up-to-date information on delivery charges for orders placed on our online shop.

How long will delivery take?

Please give your order 7 to 10 business days to arrive.
We try our hardest to ship every item in your order within three working days of the order date. However, during holidays, discounts, or other extenuating circumstances, it could take up to 5 working days or longer.

What exactly happens after ordering?
  1. Order Confirmation: After placing an order, you will receive an email or message confirming that your order has been received. This will include details of the items you have ordered and the shipping address.

  2. Payment Processing: Your payment method will be charged, and the seller will receive payment confirmation.

  3. Order Verification: The seller will verify the order details and ensure that the item is in stock.

  4. Order Picking and Packing: Once the order is verified, the items will be picked and packed by the warehouse staff.

  5. Shipping: The order will then be shipped to the address provided by the customer. The customer will receive an email or message with the tracking number.

  6. Delivery: The package will be delivered to the address provided by the customer.

  7. Order Complete: Once the customer receives the package, the order will be considered complete.


How long do I have to return / Replacement an order?

Urban store India offers a 1-day replacement policy Only for its customers. To initiate a replacement, customers must contact the Urban store customer support team via email at [email protected] within 1 business day of receiving their order.

Customers must provide their order ID details and the reason for replacement. They will also be required to email an opening video of the product. Urban store will pick up the product within 2-4 business days. The replacement process will only be initiated if the product is received in its original packaging, with seals, labels, and barcodes intact..