A-518 One World Building, Near Ayodhya Chowk, 150 Feet Ring Rd, Rajkot, Gujarat 360006

Information questions

Frequently Asked Questions

Will I receive the same product that I see in the picture?

Customers of Urbanstore have access to a "Easy return policy," which allows them to obtain a replacement for a product within one day after delivery.
Step 1: Within 1 business day of receiving the order, email our customer support team at [email protected].
Step 2: Send us the information for your order ID and your request to replace your order.
Step 3: We will pick up the products in 2-4 business days. Kindly submit an opening video of the product (required for replacement). Only if the products are sent to us in their original packaging with all of their seals, labels, and barcodes intact will we start the replacement procedure.


Can I place a cash on delivery order for goods?

Yes, we provide a cash-on-delivery service. To use this service, you must pay a 100 rupee advance at the time of ordering.

What are the payment options on

There are several ways for you to pay:
- Every type of credit or debit card
- UPI - Every wallet, including PhonePe Google Pay Mobikwik Freecharge Ola Money (Postpaid + Wallet) Airtel Money JioMoney Net PayZapp -banking through all reputable banks
- Services that let you pay later, such Simpl LazyPay, ICICI Bank PayLater, and FlexiPay from HDFC Bank
- Options for credit card EMIs (3, 6, 9, 12 months)

What is the estimated delivery time?

Please give your order 7 to 10 business days to arrive.
We try our hardest to ship every item in your order within three working days of the order date. However, during holidays, discounts, or other extenuating circumstances, it could take up to 5 working days or longer.


How to track your order?

1. After the merchandise has been shipped, you will receive a shipping confirmation email with your tracking ID. By visiting and selecting "Track Your Order," you can use this ID to follow the progress of your order.

2. This will inform you of the order's expected delivery date and the status of the shipping process.