Cancellation Policy
At Urban Store India, we understand that sometimes plans change. If you need to cancel your order, please review the following cancellation policy:
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Cancellation Period: You may cancel your order within 24 hours of placing it. Orders canceled within this time frame will receive a full refund.
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Cancellation Process: To cancel your order, please contact our customer service team at info@urbanstoreindia.com or call us at +91 7016355280. Please provide your order number for faster assistance.
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Refund Process: Upon successful cancellation within the stipulated time frame, we will initiate a refund to your original payment method. Please allow [number of days] for the refund to reflect in your account. For more details on refunds, please refer to our Refund and Return Policy.
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Exceptions: After 24 hours of placing your order, cancellations may not be possible as we aim to process and ship orders promptly to ensure timely delivery to our customers. However, if you still wish to cancel your order after this period, please contact our customer service team, and we will do our best to assist you.
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Pre-shipment Cancellations: If your order has not been shipped yet, you may cancel it even after the 24-hour window for a full refund.
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Return Policy: If you receive your order and wish to return it, please refer to our Refund and Return Policy for instructions on how to initiate a return.
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Contact Us: If you have any questions or concerns regarding our cancellation policy, feel free to reach out to our customer service team at info@urbanstoreindia.com or call us at +91 7016355280.
Please note that this cancellation policy applies specifically to orders placed for smartwatches on urbanstoreindia.com. For orders placed for other products or through different channels, different cancellation policies may apply.
