Overview
Return policy
For damaged or manufacturing defect products, only replacements are applicable. The customer has to notify us of any damage or manufacturing defect within 24 hours of receiving the product.
Process for replacement:
If your product is within the replacement window, please send us an email to info@urbanstoreindia.com requesting approval. The support team will respond to the request within 48 hrs with details of where to ship the return. Please self-ship the product within 48 hours after the replacement request is approved. Please ensure that the product is returned to our warehouse within 72 HRS post-approval with all the accessories and original packaging. Please make sure when you are returning the product, you pack it properly. Urban Store will not be liable if the product is damaged in transit during return. Once the product is returned and received by the warehouse, the warehouse team will check and ensure everything is correct. Once everything is verified, your replacement will be processed. We usually process all replacements within 48 hours of the warehouse receiving your product return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@urbanstoreindia.com
Need help?
Contact us at Info@Urbanstoreindia.com for questions related to refunds and returns.
